Ria Money Transfer

Designed an intuitive onboarding sign-up flow for Ria Money Transfer, a global leader in international financial services, catering to both enterprise and consumer users.

Year

2024

Year

2024

Objective

Put yourself in the shoes of a Product Manager managing a wallet or neobank in Europe. Your goal is to define and design a compliant and seamless onboarding flow for new customers on Desktop.

Discovery Process

Europe enforces strict financial regulations, particularly around KYC (Know Your Customer) and AML (Anti-Money Laundering). Managing a digital wallet or neobank in this region requires the onboarding experience to be compliant to avoid legal violations while minimizing user drop-off.

User Flow

As a user, I want to enter my personal information to create an account.

  • As a user, I want to verify my identity to comply with regulations.

  • As a user, I want to link my bank account to fund my wallet.

  • As a user, I want to set up a secure PIN to protect my account.

  • As a user, I want to verify my phone number to add an extra layer of security.

  • As a user, I want to create a password and accept terms to finalize my account setup.